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Customer Service/Call Center Associate

Distribution Center, UT




Details

ID: 6551
Posted: 07/31/2019
Expires: 08/31/2019
Department: D.C.

Shift Info

Type: Full-time
Shift(s): Varies
Hours: Varies

Wage Info

Wage/Salary:Hourly
Wage/Hourly: Other

Description

Sportsman's Warehouse is currently looking for qualified Customer Service Representatives to work in our call center located in SLC.

Future growth opportunities may be available.

Benefits include:

-Paid Time Off
-Group medical insurance
-Group dental insurance
-Group vision insurance
-Group life insurance
-401 (k) plan
-Employee discounts

Responsibilities:

-Manage large amounts of incoming calls
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits
-Follow communication procedures, guidelines and policies


Requirements

 Qualifications:

-Proven customer support experience or experience as a Customer Service Representative
-Strong phone contact handling skills and active listening
-Familiarity with CRM systems and practices
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multi-task, prioritize, and manage time effectively
-High school degree

 

Travel Requirements:

This position does not require travel.

 

Sportsman's Warehouse is an Equal Opportunity Employer.




E.O.E.

Sportsman's Warehouse is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.